Refund, Return and Cancellation Policies
Due to the custom manufacturing of the SmartZone Photo Booths, refunds are not offered. ALL SALES ARE FINAL. Incorrect or defective shipments must be returned in new condition and its original packaging to receive a refund credit. If we feel the goods have been used or in tampered condition, further action may be required to support a valid refund claim Returned shipments are also assessed a restocking fee of 25% (excluding returned shipping cost).
PAYMENT & WARRANTY
Our 30 day warranty policy covers all components of the booth, including a separate limited lifetime warranty on the booth itself. However, the warranty only applies to eligible products that must also pass an evaluation and inspection report to be valid. If the goods are considered valid we may replace them under the covered 30 day warranty. The internal components, aside from the computer and LED Buttons, are subject to 1 year manufacturer warranties. The custom designed Windows 7 64-Bit computer systems boast a 3 year manufacturer warranty.
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WEBSITE USE
You agree to use SmartZone Phot Booths website (the "Website") only for purposes that are permitted by this Policy & Agreement and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by ezphotobooths.com, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of SmartZone Photo Booths. You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose. You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences (including any loss or damage which SmartZone Photo Booths may suffer) of any such breach.
PRICE VARIATION
In view of the uncertainty of the future cost of manufacture and materials we are compelled to stipulate that notwithstanding any price quoted by us or stated in your order, the goods will be delivered at our prices current at the date of dispatch.
ERRORS
The prices quoted are subject to alteration without notice in respect of errors and omissions. Orders are not binding until duly accepted by us.
CHANGES IN SPECIFICATION
If goods are made specifically to customer’s requirements, it is regretted that modifications to items in production cannot be accepted.
CHANGES IN DESIGN
Continuing improvements are made in design, construction and specification and as such the right is reserved to effect modifications without notice.
ENGLISH LAW
All contracts shall be construed in accordance with English Law and as such quotations are subject to trade conditions and customs of the United Kingdom.
DELIVERY TIMES
Anticipated dispatch dates are indicated without guarantee, liability or penalty and as such are given subject to the non-occurrence of strikes, accidents to machinery or other unforeseen circumstances. Our standard lead-time for dispatch is within three days from receipt of order by three-day carrier at current charges. Orders for same-day dispatch or next-day delivery must be received before 12 noon, in which case every effort will be made to comply. However, daily variations in order volume dictates that this cannot be guaranteed unless specifically confirmed by our sales desk.
ACCEPTANCE OF GOODS
TENDERED Anticipated dispatch dates are given in accordance with your wishes or our earliest date of production, whichever is the later.
NON RECEIPT OF DELIVERY
The company should be notified immediately if goods are not received within seven days of the anticipated date of delivery, otherwise claims may not be recognized.
CARRIAGE CHARGES
The company reserves the right to make reasonable packing and carriage charges where these are applicable.
GUARANTEES
Any components failing due to faulty workmanship and/or defective material, fair wear and tear excepted, will be replaced or repaired free of charge, providing such failure occurs within a period of six months from the date of dispatch, based on single shift production, and that the defective component is returned to our factory carriage paid. This guarantee is automatically invalidated if the goods are dismantled and/or repaired without our express permission. We will not be responsible for goods returned without our consent having been first obtained in writing, whether defective or not. Such guarantees are limited to replacement of parts of our manufacture and material only. No responsibility can be accepted for consequential loss, injury or damage due to failure of the apparatus, or for the cost of dismantling and/or re-arranging. All conditions and warranties implied by statute or otherwise are expressly excluded.
INSPECTION
It is the responsibility of the buyer to inspect goods immediately upon receipt. If no queries are raised within 2 days of delivery, the buyer will be deemed to have accepted the goods as delivered. Any claims for damage or shortages must be accompanied by the relevant document references.
FORCE MAJEURE/STRIKES
Contract performance is subject to variation as may be found necessary as a result of inability to secure labor, materials or supplies or as a result of any act of God, war, strikes, industrial disputes or accidents, fire, flood, drought or other cause beyond our control, causing the stoppage or partial stoppage of works during the contract continuance to be wholly or partially suspended, but the contract not hereby cancelled.
DEPOSIT
When a deposit is made the company reserves the right to retain the deposit in full if the order is cancelled at a subsequent date.
PROPERTY RESERVATION
All goods delivered against any order shall remain the property of the company and shall be deemed to remain the property of and in the possession of the company until payment of the full price has been made by the purchaser. In the event of the purchaser not making payment to the company within seven days of the date on which payment is due, the company may remove all goods, materials and equipment and shall have the right (for that purpose) of entering on to the purchaser’s premises.Not with standing that delivery of the goods may have been made to the buyer before payment, the said goods shall remain the property of the seller and title thereto shall not pass to the buyer until the purchase price for the goods has been paid in full to the seller, provided always that their payment of the purchase price is made by cheque, the purchase price shall not be deemed to have been paid until the cheque has been honoured by the drawer’s bank.
INCORRECTLY ORDERED GOODS
SmartZone Photo Booths accept no liability whatsoever for incorrectly ordered goods. We must be notified within 3 days of delivery, and returns must be agreed in writing by ourselves. A minimum surcharge of 15% of the original invoiced value of the goods, together with carriage costs, will be payable by the buyer.
BACK ORDERS
Where stock shortages prevent orders being shipped complete, the order balance will be delivered as soon as product becomes available. Depending upon the size of the original order and the lead-time requested by the buyer, carriage costs will be at Smartzone discretion. Additions to back orders will be treated as new orders and carriage charged accordingly.
ELECTRONIC WASTE RECYCLING ACT
The Electronic Waste Recycling Act (“Act”) became law in California on January 1, 2005. The primary objective of this law is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, California requires retailers and e-tailers to collect, on the state’s behalf, a fee for each product covered by this law. The fee is paid by the consumer at the time of purchase of the covered product. This fee will be remitted directly to the state by and only applies to orders shipped within California.
The types of products that we are required to collect this recycling fee include cathode ray tubes, cathode ray tube devices, flat panel screens, and other similar video display devices. The actual amount of the recycling fee will vary, based on the screen size of the product when measured diagonally, as follows:
Greater than 4″ and less than 15″ — $6.00
Greater than or equal to 15″ and less than 35″ — $8.00
Greater than or equal to 35″ — $10.00
For more information concerning the scope and details of the Act, please refer to the California Integrated Waste Management Board’s website at http://www.ciwmb.ca.gov/Electronics/Act2003 or to the Department of Toxic Substances Control’s website at http://www.dtsc.ca.gov/HazardousWaste/CRTs/SB20.html.
FAQ
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Here are the questions we are most frequently being asked: